Refund & Cancellation Policy
Last updated 4 September 2026
1. 30-day money-back guarantee
We offer a 30-day money-back guarantee on all Pro membership purchases. If you are not satisfied with your subscription, you can request a full refund within 30 days of your order date. After the 30-day window, subscriptions are non-refundable for the current billing period, but you can cancel to prevent future renewal.
2. How to request a refund
Refunds are processed by our payment provider, Paddle. To request a refund, visit paddle.net and use your order details, or contact us at the address on our contact page and we will help you raise the request with Paddle. We aim to respond to refund enquiries within two business days.
3. Cancellations
You can cancel your Pro membership at any time from your account page, or via the Paddle customer portal. Cancelling stops future renewals — you keep access to Pro features until the end of the current billing period, and no further charges are made.
4. Failed payments
If a renewal payment fails, Paddle will retry the charge. You keep access to Pro features while retries are attempted. If payment ultimately fails, access ends at the end of the current billing period. You will see a payment-issue notice in your account while a payment is outstanding.
5. Plan changes
If you switch between monthly and annual billing through the Paddle customer portal, upgrades are prorated and charged immediately, and downgrades take effect at the next renewal. We do not issue separate refunds for the unused portion of a downgraded plan beyond Paddle's standard prorating.
6. Contact
Questions about refunds or cancellations can be sent to the address on our contact page.